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We have hundreds of small projects, like tickets or articles for the platform, plus hundreds of topics for the Academy. From that, we can create a really robust version that we push into the Academy and a simplified version that goes into the product. “All the content is in a Flare project that serves as the master content source. “MadCap Flare is so critical to us in making sure all of our documentation is organized,” Olga observes.
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“We also hired a lead technical communications writer who understood how to use Flare, so there was a lot of trust in the platform.” “MadCap Flare stood out for its usability, single-sourcing, support for integrating with everything, and the ability to create gorgeous state-of-the-art documentation,” Olga explained. Other important considerations were the ability to integrate with the Academy and Unqork’s platform, as well as create attractive documentation that aligned with the company’s brand. The Unqork team soon determined that they needed a robust single-source publishing platform that would let them create a document once and then push it across different channels. ”For a really young, fast-growing organization with updates happening weekly, that approach quickly became difficult to manage.”
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“We were creating multiple versions of documents: one for our platform, another for our LMS, and a PDF to send to customers,” recalled Olga Gomonova, Unqork head of client enablement. However, within a year it became clear that Unqork needed a professional technical authoring solution to produce content for the Academy that would keep pace with the business’ rapid pace of development. When Unqork was founded in 2017, it first created content for the Academy LMS by collaborating on the cloud-based Google Docs word processor and then publishing the final documentation as PDFs. The Need to Rapidly Expand Customer Enablement To deliver the modern LMS website, Unqork leverages MadCap Flare for single-source publishing along with MadCap Central for content management and collaboration. The Unqork Academy learning management system (LMS) assists these users in understanding the technology and best practices for building apps with the platform. Today, its platform is used by Fortune 500 companies, such as Goldman Sachs, John Hancock Life Insurance Company, Liberty Mutual, and HSBC.īecause Unqork provides a radically new approach to application development, education is critical to enabling customers’ success. addresses the challenge by providing a cloud-hosted application platform that brings a visual, drag-and-drop, no-code simplicity to building apps quickly and cost-effectively. Large enterprises spend nearly $1.5 trillion annually to build and service custom software, but the complexity of these projects leads many of them to fail.
To help customers use its platform, the company built the Unqork Academy learning management platform using MadCap Flare and MadCap Central. has been empowering Fortune 500 companies to create custom applications faster and more cost-effectively using its visual, no-code application platform.
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